Billing¶

As administrator you see your business subscription status here and manage payment, invoices, and cancellation through the Stripe customer portal.

Overview¶

• Subscription status - Trial, active, past due, cancelled, etc.
• Seats - Billable active users
• Manage subscription - Opens the Stripe customer portal (payment method, invoices, cancel)
• Trial - 14-day trial after signup

Note: Only administrators see Billing under settings.

Open billing¶

1. Profile (bottom left)
2. Billing - Admins only

Subscription status¶

What you see¶

• Current status
• Trial end date (if in trial)
• Seats in use
• Next billing date
• Manage subscription → Stripe customer portal

Stripe customer portal¶

Click Manage subscription to:

• Update payment method
• View and download invoices
• Cancel at period end

You return to Shiftio settings when you close the portal.

Trial¶

• Length: 14 days from registration
• Card collected at signup; charged after trial ends
• User cap: 20 active users during trial
• After trial: First charge for current seats (pricing as shown in app; e.g. €4/seat/month at time of writing)
• About 3 days before trial ends, the administrator receives a reminder email

Seats¶

• Billed per active user
• Minimum one seat (e.g. you as admin)
• Seat count syncs with active users

Past due (read-only)¶

• Last charge failed → grace period
• You can view data but not create or edit shifts, employees, etc.
• A banner usually explains the situation

Fix: Open Manage subscription → update card → status returns to Active.

Cancelled subscription¶

• Until period end - Full access
• After - Write access may be restricted until you subscribe again
• Cancellation is always at end of current billing period via Stripe

If the subscription has expired, the page shows “Your subscription has ended” and a Resubscribe button. That starts a new subscription via Stripe Checkout without signing up again.

Pricing (reference)¶

• Documented example: €4 per seat / month, billed monthly - confirm current pricing in the product.

Common issues¶

“Too many requests” during signup or password set¶

Wait about a minute and retry; contact support if it continues.

FAQ¶

Who sees billing?¶

Administrators only.

Change payment method?¶

Manage subscription → Stripe portal.

More than 20 users during trial?¶

The app blocks additional users until trial ends or you subscribe.

Read-only everywhere?¶

Likely Past due - update payment in Stripe.

Invoices?¶

Stripe portal under Manage subscription.

Cancel immediately?¶

Cancellation applies at the end of the current period; you keep access until then.