Data export and switching provider¶
Your data belongs to your business. You can get a full export at any time, including when you want to move to another provider or your own system. The binding rules are in section 10.3 of the terms.
Requesting an export¶
- As an admin, email hallo@shiftio.at, ideally from the address of your admin account.
- You receive the export within 15 working days as an encrypted ZIP at the admin address on file. We send the password separately. To open it you need 7-Zip (Windows) or Keka (Mac).
- The export is free of charge, even if you request it more than once.
After cancellation¶
| Period after the contract ends | What applies |
|---|---|
| Days 1–30: transition period | Shiftio stays available read-only. You can request the export and we help with the switch. You can extend this period once; the extension is billed pro rata. |
| Days 31–60: retrieval period | Your data is still there. You can still request an export. |
| Days 61–90: deletion | We delete all data of your business. Backups are overwritten no later than 30 days after that. |
If you want us to delete earlier, let us know. We confirm the deletion in writing on request.
What the export contains¶
Everything you and your team entered in Shiftio or that was created while using it: your business, employees with roles and departments, schedules and shifts, shift templates, check-in and check-out times, and absences. You get one CSV file per area, which you can open in Excel or import with another provider.
Not included¶
- Passwords and login data. You set up new access with the new provider.
- Reports as charts. The underlying numbers are included in the export.
- Invoices. You find them in the Stripe customer portal under "Manage subscription".
- Technical logs and data about the internal operation of Shiftio.
Known limitations¶
- The export is available on request by email, not yet as a button in the app.
- We do not transfer data directly to another provider. You can import the CSV files there if the provider supports CSV import.
Where your data is stored¶
Shiftio runs in data centres in Germany (Nuremberg and Frankfurt) and is subject to EU law. The service providers involved are listed in Annex 3 of the data processing agreement. We only comply with requests from authorities outside the EU where EU law or an international agreement provides for it, and we inform you where this is permitted.